PRIVACY POLICY:

Effective Date: 04/20/2026
PTV Tech Solutions, LLC

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1. INTRODUCTION

PTV Tech Solutions, LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, services, and customer portal.

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2. INFORMATION WE COLLECT

We may collect the following types of information:

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Personal Information

• Name

• Email address

• Phone number

• Billing information

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Technical Information

• IP address

• Device type

• Browser type

• Usage data

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Support-Related Information

• Details about your technical issue

• Device/system information necessary to provide support

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3. HOW WE USE YOUR INFORMATION

We use your information to:

• Provide and manage tech support services

• Process payments and subscriptions

• Communicate with you about your requests

• Improve our services and user experience

• Provide customer support

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4. DATA ACCESS & HANDLING

When providing support:

• We only request access to information that is necessary to provide the requested service

• We do not access, control, or connect to your device under any circumstances

• All services are provided based solely on information you choose to share with us

• You are responsible for applying any instructions or recommendations provided

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We do not request or require access to personal files, accounts, or systems.

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5. PAYMENT INFORMATION

• Payments are processed through secure third-party providers

• We do not store full payment details on our servers

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6. SHARING OF INFORMATION

We do not sell, trade, or rent your personal information.

We may share information only when necessary:

• With payment processors

• With service providers assisting in operations

• When required by law

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7. DATA SECURITY

We take reasonable measures to protect your information, including:

• Secure connections (SSL encryption)

• Limiting access to information to authorized personnel only

• Maintaining appropriate administrative, technical, and physical safeguards to protect data​

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8. COOKIES & TRACKING

Our website may use cookies to:

• Improve user experience

• Analyze site traffic

• Enhance functionality

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You can disable cookies through your browser settings.

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9. DATA RETENTION

We retain your information only as long as necessary to:

• Provide services

• Meet legal obligations

• Resolve disputes

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10. YOUR RIGHTS

Depending on your location, you may have the right to:

• Access your personal data

• Request corrections

• Request deletion of your data​

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To make a request, contact us using the details below.

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11. THIRD-PARTY SERVICES

Our services may involve third-party tools and platforms.
We are not responsible for the privacy practices of those third parties.

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12. CHILDREN’S PRIVACY

Our services are not intended for individuals under 18.
We do not knowingly collect data from children.

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13. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time.
Changes will be posted on this page with an updated effective date.

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14. CONTACT INFORMATION

If you have any questions about this Privacy Policy:

Email: support@ptvtech.com
Phone: (866) 728-2930

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